RMA

This Wiki is read-only for reference purposes to avoid broken links.

Workaround

While RMA is still alpha in Adempiere there exists a workaround in the forum: [1].

Project Team

Coordinator

Joel Stangeland

Functional Specs

• Colin Rooney
• Joel Hoffman (free)

Testers

• Joel Hoffman (free)
• Susy Ongko (free)
• Jan Kantert

Sponsors

Idalica $2000USD

Systemhaus Westfalia - El Salvador

Requirements

Finish off the beta Return Material Authorization (RMA) functionality.

• Need to be able to take a call or email from the customer, and issue them an RMA number.
  • Using RMA screen, select the original shipment
  • Using the RMA Lines select the shipment line, and qty to be returned
  • The amount to be credited should be looked up from the unit price on the invoice, if no invoice then order
  • Should also be able to select Charge on the RMA line, so you could add a Restocking Fee
  • Create a Return Material document (SO subtype)

• Tracking Shipment: Need to be able to track and receive the inbound shipment
  • Material Receipt - Should have a new doc type (Return Receipt)
  • Create Lines From should be able to view the lines of Return Material documents.
  • Document type (Return Receipt) should post to AR

• Customer Credit
  • Generate Invoices should create an AR Credit Memo
  • Credit A/R, Debit Trade Revenue for credit amount
  • Debit A/R, Credit Charge Acct for restocking fee

• If the item needs to be scrapped, use internal use.

• If replacing item,
  • should have a button on the RMA screen that generates a Sales Order
    • Only include RMA lines with Product and Qty (use price from RMA)
  • Record the new Order ID in the RMA record for reference
  • Generate Shipment and Invoice as normal

Vendor RMA:

• Using RMA Window. Select DocType of Vendor RMA document (PO subtype)
  • Generate Shipments should include Vendor Return
  • Create shipment (in order to support outgoing shipping processes)
  • Document type (Return Receipt) should post to AP
  • Generate AP Credit Memo
  • Search for original invoice with price conditions

Optional Extension:

• If the item will be repaired externally:
  • Need to be able to create Purchase Order, and then ship the item to a repair facility.
  • Need to receive the item back.
  • Need to track the costs of the repair and possibly invoice the customer.
  • Need to ship and invoice the customer.