ManPageW SLACriteria

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Window: SLA Criteria

Description : Service Level Agreement Criteria

Help : Define a criteria to measure service level agreements (e.g. Quality, Delivery meets Promised date, ..)



Tab: SLA Criteria

Description : Service Level Agreement Criteria

Help : Define a criteria to measure service level agreements (e.g. Quality, Delivery meets Promised date, ..). If you define a process class, it need to implement org.compiere.sla.SLACriteria (see example)

Table Name  : PA_SLA_Criteria

ManPageW SLACriteria SLACriteria.png

Fields

Name Description Help Technical Data
Client Client/Tenant for this installation. A Client is a company or a legal entity. You cannot share data between Clients. Tenant is a synonym for Client. AD_Client_ID

NUMBER(10)

TableDir

Organization Organizational entity within client An organization is a unit of your client or legal entity - examples are store, department. You can share data between organizations. AD_Org_ID

NUMBER(10)

TableDir

Name Alphanumeric identifier of the entity The name of an entity (record) is used as an default search option in addition to the search key. The name is up to 60 characters in length. Name

NVARCHAR2(60)

String

Description Optional short description of the record A description is limited to 255 characters. Description

NVARCHAR2(255)

String

Comment/Help Comment or Hint The Help field contains a hint, comment or help about the use of this item. Help

NVARCHAR2(2000)

Text

Active The record is active in the system There are two methods of making records unavailable in the system: One is to delete the record, the other is to de-activate the record. A de-activated record is not available for selection, but available for reports.

There are two reasons for de-activating and not deleting records: (1) The system requires the record for audit purposes. (2) The record is referenced by other records. E.g., you cannot delete a Business Partner, if there are invoices for this partner record existing. You de-activate the Business Partner and prevent that this record is used for future entries.

IsActive

CHAR(1)

YesNo

Manual This is a manual process The Manual check box indicates if the process will done manually. IsManual

CHAR(1)

YesNo

Classname Java Classname The Classname identifies the Java classname used by this report or process. Classname

NVARCHAR2(60)

String


Tab: SLA Goal

Description : Service Level Agreement Goal

Help : Individual Goal for the SLA criteria for the Business Partner

Table Name  : PA_SLA_Goal

ManPageW SLACriteria SLAGoal.png

Fields

Name Description Help Technical Data
Client Client/Tenant for this installation. A Client is a company or a legal entity. You cannot share data between Clients. Tenant is a synonym for Client. AD_Client_ID

NUMBER(10)

TableDir

Organization Organizational entity within client An organization is a unit of your client or legal entity - examples are store, department. You can share data between organizations. AD_Org_ID

NUMBER(10)

TableDir

SLA Criteria Service Level Agreement Criteria Criteria to measure service level agreements (e.g. Quality, Delivery meets Promised date, ..) PA_SLA_Criteria_ID

NUMBER(10)

TableDir

Business Partner Identifies a Business Partner A Business Partner is anyone with whom you transact. This can include Vendor, Customer, Employee or Salesperson C_BPartner_ID

NUMBER(10)

Search

Name Alphanumeric identifier of the entity The name of an entity (record) is used as an default search option in addition to the search key. The name is up to 60 characters in length. Name

NVARCHAR2(60)

String

Description Optional short description of the record A description is limited to 255 characters. Description

NVARCHAR2(255)

String

Comment/Help Comment or Hint The Help field contains a hint, comment or help about the use of this item. Help

NVARCHAR2(2000)

Text

Active The record is active in the system There are two methods of making records unavailable in the system: One is to delete the record, the other is to de-activate the record. A de-activated record is not available for selection, but available for reports.

There are two reasons for de-activating and not deleting records: (1) The system requires the record for audit purposes. (2) The record is referenced by other records. E.g., you cannot delete a Business Partner, if there are invoices for this partner record existing. You de-activate the Business Partner and prevent that this record is used for future entries.

IsActive

CHAR(1)

YesNo

Valid from Valid from including this date (first day) The Valid From date indicates the first day of a date range ValidFrom

DATE

Date

Valid to Valid to including this date (last day) The Valid To date indicates the last day of a date range ValidTo

DATE

Date

Measure Target Target value for measure The Measure Target indicates the target or goal for this measure. It is used as in comparing against the actual measures MeasureTarget

NUMBER

Number

Measure Actual Actual value that has been measured. The Measure Actual indicates the actual measured value. The measured values are used in determining if a performance goal has been met MeasureActual

NUMBER

Number

Capture + Calculate Measures Capture and Calculate Measures If automatic, capture measures - and calculate/update the actual measure. Processing

CHAR(1)

Button

Date last run Date the process was last run. The Date Last Run indicates the last time that a process was run. DateLastRun

DATE

DateTime

Processed The document has been processed The Processed checkbox indicates that a document has been processed. Processed

CHAR(1)

YesNo


Tab: SLA Measure

Description : Service Level Agreement Measure

Help : View/Maintain the individual actual value / measure for the business partner service level agreement goal

Table Name  : PA_SLA_Measure

ManPageW SLACriteria SLAMeasure.png

Fields

Name Description Help Technical Data
Client Client/Tenant for this installation. A Client is a company or a legal entity. You cannot share data between Clients. Tenant is a synonym for Client. AD_Client_ID

NUMBER(10)

TableDir

Organization Organizational entity within client An organization is a unit of your client or legal entity - examples are store, department. You can share data between organizations. AD_Org_ID

NUMBER(10)

TableDir

SLA Goal Service Level Agreement Goal Goal for the SLA criteria for the Business Partner PA_SLA_Goal_ID

NUMBER(10)

TableDir

Transaction Date Transaction Date The Transaction Date indicates the date of the transaction. DateTrx

DATE

DateTime

Measure Actual Actual value that has been measured. The Measure Actual indicates the actual measured value. The measured values are used in determining if a performance goal has been met MeasureActual

NUMBER

Number

Description Optional short description of the record A description is limited to 255 characters. Description

NVARCHAR2(255)

String

Table Database Table information The Database Table provides the information of the table definition AD_Table_ID

NUMBER(10)

Search

Record ID Direct internal record ID The Record ID is the internal unique identifier of a record. Please note that zooming to the record may not be successful for Orders, Invoices and Shipment/Receipts as sometimes the Sales Order type is not known. Record_ID

NUMBER(10)

Button

Calculate Measures Calculate the Measure Calculate/update the actual measure. Processing

CHAR(1)

Button

Processed The document has been processed The Processed checkbox indicates that a document has been processed. Processed

CHAR(1)

YesNo

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